Responsible Gaming at nbajet
nbajet is committed to providing a safe, fair, and enjoyable environment for every player in Bangladesh. Our responsible gaming framework gives you the tools, information, and support you need to stay in control — because your wellbeing always comes first.
Our Commitment to Safe Play
At nbajet, responsible gaming is not a checkbox — it is a core principle woven into every layer of how we operate. We believe that betting on BPL cricket, IPL matches, T20 World Cup fixtures, and playing our extensive library of 3,200+ casino games should be a source of entertainment, excitement, and enjoyment — never a source of financial hardship or personal distress.
We recognise that for a small number of players, gambling can transition from a leisure activity into a harmful pattern of behaviour. nbajet takes this possibility seriously and has invested in a comprehensive set of tools, policies, and support pathways to help every player in Bangladesh maintain a healthy relationship with gambling.
Our responsible gaming programme is built on four pillars: awareness (helping players recognise early warning signs), control (providing practical tools to manage play), protection (safeguarding minors and vulnerable players), and support (connecting players who need help with appropriate resources). This page explains each of these pillars in detail and tells you exactly how to access every tool and service we offer.
We encourage all nbajet players — whether you are based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or anywhere else in Bangladesh — to read this page carefully and to make use of the resources available to you. Gambling should always be a choice made freely, with full awareness of the risks involved and with a clear budget in mind.
Six Ways nbajet Keeps You Safe
Player Verification
Every nbajet account holder is verified for age and identity before deposits are processed. Our KYC process ensures that only adults aged 18 and above can participate in real-money gambling on the platform.
Flexible Deposit Limits
Set daily, weekly, or monthly deposit caps on your nbajet account in Bangladeshi Taka (৳). Limits take effect immediately when lowered and cannot be increased for a mandatory cooling-off period.
Self-Exclusion Programme
Players who feel they need a break can self-exclude from nbajet for periods ranging from 30 days to permanent closure. During exclusion, your account is locked and all promotional communications are suspended.
Session Time-Out
Use our time-out feature to pause your nbajet account for 24 hours, 48 hours, one week, or one month. During a time-out your account is inaccessible — giving you space to reflect without permanently closing your account.
Reality Check Reminders
Enable session time reminders that pop up at intervals you choose — 30 minutes, 1 hour, or 2 hours — to keep you aware of how long you have been playing. Staying time-aware is one of the most effective safe-play habits.
24/7 Player Support
Our dedicated support team is available around the clock to assist with responsible gaming queries. Whether you need to set a limit, request exclusion, or simply talk through a concern, we are always here to help.
18+ Age Restriction Policy
Upon registering a nbajet account, all players are required to confirm that they are at least 18 years of age. Before any withdrawal is processed, players must complete our KYC (Know Your Customer) verification by submitting a valid government-issued identity document — such as a National Identity Card (NID) or passport — that confirms both identity and date of birth.
Accounts where the registered player is found to be under 18 years of age will be immediately suspended, all funds will be returned to the source payment method (bKash, Nagad, Rocket, or bank account as applicable), and all winnings accumulated during the underage period will be voided. nbajet reserves the right to report underage gambling attempts to relevant authorities.
If you are a parent or guardian and suspect that a minor in your household may have accessed or registered on nbajet, please contact our support team immediately at [email protected]. We will investigate and act swiftly. We also strongly recommend using parental control software on devices accessible to minors — see the Protecting Minors section below for guidance.
Recognising Problem Gambling
Problem gambling can develop gradually and is not always easy to recognise — especially from the inside. nbajet encourages all players to regularly perform an honest self-assessment of their gambling habits. The following warning signs may indicate that gambling is beginning to have a negative impact on your life or the lives of those around you.
Ask yourself honestly whether any of the following statements apply to you:
I find myself gambling with money that was intended for essential expenses such as rent, food, bills, or loan repayments.
I often chase losses — continuing to bet in an attempt to win back money I have already lost in the same session or on the same day.
I feel restless, irritable, or anxious when I try to cut down or stop gambling for a period of time.
I have tried to hide the extent of my gambling activity from family members, friends, or colleagues.
I need to place increasingly larger bets or make increasingly larger deposits to feel the same level of excitement that smaller amounts once provided.
Gambling has caused me to miss work, neglect responsibilities, or withdraw from social activities that I previously enjoyed.
I have borrowed money, sold possessions, or taken out a loan specifically to fund gambling activity.
I rely on gambling as a way to cope with stress, anxiety, depression, loneliness, or other difficult emotions.
Responsible Gaming Tools
All nbajet players have access to the following account controls at any time. Navigate to Account Settings > Responsible Gaming to activate any of these features.
Deposit Limits
Cap how much you deposit into your nbajet account on a daily, weekly, or monthly basis. Set limits in BDT (৳) to stay within your pre-determined entertainment budget.
Loss Limits
Set a maximum amount you are willing to lose within a given time period. Once your loss limit is reached, your account will not accept further bets until the period resets.
Session Limits
Limit the total amount of time you spend on nbajet per day. Once your session time limit is reached, you will be automatically logged out and must wait until the next day to log back in.
Time-Out / Cool-Off
Take a short break from nbajet by activating a time-out period of 24 hours, 48 hours, 7 days, or 30 days. Your account is inaccessible during this period. No promotional emails will be sent.
Self-Exclusion Programme
nbajet's self-exclusion programme is available to any player who feels that they need a significant break from gambling. Self-exclusion is a more serious and longer-term step than a time-out, and it is designed for players who recognise that their gambling has become difficult to control.
Available Self-Exclusion Periods
- 30 days — A short-term break to reset habits and reflect on your gambling behaviour.
- 3 months — A medium-term exclusion providing extended distance from gambling.
- 6 months — A longer exclusion for players who need substantial time away.
- 1 year — A full-year exclusion, recommended for players whose gambling has caused significant disruption.
- Permanent (indefinite) — A permanent account closure with no option to reopen. This is our strongest tool and is recommended for players who have decided that online gambling is not something they wish to return to.
What Happens During Self-Exclusion
- Your nbajet account will be locked immediately upon activation of self-exclusion. You will not be able to log in, deposit, place bets, or access games.
- All promotional and marketing communications from nbajet will be suspended for the duration of the exclusion period.
- Any pending withdrawals at the time of self-exclusion will be processed to your registered payment method (bKash, Nagad, Rocket, or bank account) within the standard processing window.
- Your account balance will remain in your account and will be accessible when your exclusion period ends (for time-limited exclusions).
- During a permanent exclusion, your account balance will be returned to your registered payment method in full.
How to Activate Self-Exclusion
You can request self-exclusion through any of the following channels:
- Account Settings: Navigate to Account Settings > Responsible Gaming > Self-Exclusion and select your desired exclusion period.
- Live Chat: Contact our support team via live chat and request self-exclusion. The agent will process your request immediately.
- Email: Send a request to [email protected] with the subject line "Self-Exclusion Request". Include your registered account email address, username, and desired exclusion period. We will process your request within 24 hours of receipt.
Returning After a Time-Limited Exclusion
When a time-limited self-exclusion period ends, your account will not be automatically reactivated. You must contact nbajet support to confirm that you wish to reopen your account. We will take this opportunity to remind you of the responsible gaming tools available and to encourage you to set deposit and loss limits before resuming play. There is no pressure to return — taking more time is always an option.
Deposit & Spending Limits
One of the most effective ways to keep gambling enjoyable is to set a clear budget before you start playing — and to stick to it regardless of what happens during your session. nbajet makes this easy through our built-in deposit and spending limit controls, all denominated in Bangladeshi Taka (৳).
Setting a Responsible Gaming Budget
Before setting any limits on your nbajet account, we recommend taking a few minutes to work out a realistic budget for gambling entertainment. A sound approach is to treat your gambling budget the same way you would treat any other leisure expense — like dining out, attending a cricket match at the Sher-e-Bangla National Cricket Stadium in Dhaka, or going to the cinema. Your gambling budget should come exclusively from disposable income — money that remains after all essential expenses (housing, food, transport, bills, savings) have been covered.
Daily Deposit Limit
A daily deposit limit caps the total amount you can transfer into your nbajet account within any rolling 24-hour period. For example, setting a daily limit of ৳2,000 means that regardless of how many times you attempt to deposit, the combined total of all deposits will not exceed ৳2,000 in any 24-hour window. This is the most granular level of budget control and is ideal for players who play frequently.
Weekly Deposit Limit
A weekly deposit limit applies across a rolling 7-day period. This is well-suited to players who tend to play at weekends — for example, when BPL or IPL matches are taking place — and want to ensure that a particularly exciting run of fixtures does not lead to spending more than intended across the week.
Monthly Deposit Limit
A monthly deposit limit provides the broadest level of budget control and is ideal for players who prefer to think about their gambling spend in monthly terms alongside other household budget categories. Setting a monthly limit of, say, ৳5,000 ensures that your total nbajet deposits for the month will never exceed that figure, regardless of wins, losses, or the excitement of a major T20 tournament.
Support & Help Resources
nbajet's internal responsible gaming tools are designed to help players manage their own behaviour proactively. However, we also recognise that some players may benefit from professional counselling, peer support groups, or crisis intervention services. We encourage any player who feels that gambling is causing them or their family harm to seek help without delay — reaching out is a sign of strength, not weakness.
If you or someone you know in Bangladesh is struggling with gambling-related issues, please consider reaching out to qualified support professionals. nbajet's support team can also provide guidance and connect you with appropriate resources — contact us 24/7 via live chat or at the email address below.
Kaan Pete Roi — Bangladesh Mental Health Helpline
A confidential emotional support and crisis helpline available to anyone in Bangladesh experiencing mental health difficulties, including gambling-related distress. Available in English and Bengali. Seek this service if gambling has triggered anxiety, depression, or a mental health crisis.
National Institute of Mental Health (NIMH), Dhaka
Bangladesh's leading public mental health institution offers outpatient counselling services that include addiction and compulsive behaviour programmes. If gambling has become a compulsive habit, speaking to a mental health professional at NIMH is a meaningful first step toward recovery.
Gamblers Anonymous
A worldwide fellowship of men and women who share their experience, strength, and hope with each other so that they may solve their common problem and help others recover from a gambling problem. Meetings are available in many formats including online, making them accessible throughout Bangladesh.
nbajet Player Support
Our own support team is trained to handle responsible gaming requests sensitively and confidentially. We can help you activate limits, initiate self-exclusion, close your account, or simply talk through your concerns. Available 24/7 via live chat or email at [email protected].
Need to Talk to Someone Right Now?
Our responsible gaming support team is available 24 hours a day, 7 days a week. Whether you need to set a limit, take a break, or simply talk to someone who understands, we are here for you. Your request will be handled with complete confidentiality.
Protecting Minors
nbajet takes the protection of minors extremely seriously. While our age verification process is designed to prevent underage registration, we also encourage parents and guardians to take proactive steps to ensure that children and teenagers cannot access gambling websites on shared or family devices.
Parental Control Software
We strongly recommend that households with minors install reputable parental control software on all devices that have access to the internet. The following tools are widely used and effective at blocking access to gambling websites:
- Net Nanny — Provides category-based web filtering that can block gambling and adult content sites across all major platforms and browsers.
- Qustodio — Offers detailed activity monitoring alongside robust content filtering, including gambling site blocking, across Android, iOS, Windows, and Mac devices.
- Google Family Link — A free tool from Google that allows parents to supervise and restrict content on Android devices used by children.
- Router-Level Filtering — Many modern home routers (including those supplied by ISPs in Bangladesh) support DNS-level content filtering that can block gambling categories across all devices connected to your home network.
Keeping Account Credentials Secure
Parents and guardians who hold nbajet accounts should ensure that their login credentials — username, password, and any saved payment methods — are not accessible to minors in the household. We recommend the following precautions:
- Never save your nbajet password in a shared browser profile or on a device that minors regularly use.
- Enable two-factor authentication (2FA) on your nbajet account to add an extra layer of security beyond your password.
- Log out of your nbajet account fully after each session rather than remaining logged in.
- Do not share your bKash, Nagad, or Rocket PIN with anyone, as these payment methods are linked to your nbajet deposit capability.
Reporting Underage Access
If you believe a minor has accessed or registered on nbajet — whether your own child or another person under 18 — please contact us immediately at [email protected] with as much detail as possible. We will investigate the matter urgently, suspend any implicated account, return all funds to the source payment method, and void any winnings generated during the period of underage access. All such reports are treated with strict confidentiality.
Play Smart. Play Responsibly.
Now that you are familiar with our responsible gaming tools and policies, you can enjoy everything nbajet has to offer with confidence. Browse live cricket betting markets, explore our slots library, or visit the nbajet Casino — always within the limits you set for yourself.